Refund & cancellation policy

Last updated: 30 September 2026

This policy applies to paid plans for FinMak software (such as GST Billing, POS Live and Trip Billing) bought on myfinmak.com. Sales are made by FINMAK LABS PRIVATE LIMITED (CIN U62011KL2026PTC106765). The Bank Statement Analyzer is free while in beta and involves no payment.

1. Free trial before you pay

Every product can be used free for 30 days before you pay. We would rather you find out the software does not suit your business before paying than ask for a refund afterwards.

2. Cancellation

You may cancel a subscription at any time from your account or by writing to info@myfinmak.com. Cancellation takes effect at the end of the current billing period. You keep access until then. We do not auto-charge after cancellation.

3. Refunds on monthly plans

If you cancel within 7 days of your first payment on a monthly plan and are not satisfied, write to us and we will refund that payment in full. Beyond 7 days, monthly payments are not refunded, but you will not be charged again once you cancel.

4. Refunds on annual plans

Annual plans may be refunded on a pro-rata basis for the unused complete months, if requested within 30 days of payment. After 30 days, annual plans are not refunded but may be cancelled to prevent renewal.

5. Service failure

If the service is unavailable for an extended period, or a defect prevents you from using a feature you paid for and we cannot fix it in reasonable time, tell us and we will refund the affected period regardless of the timelines above.

6. How refunds are paid

Approved refunds are returned to the original payment method within 7 to 10 working days of approval. Timing after that depends on your bank or card issuer.

7. Contact

Refund and billing queries: info@myfinmak.com
FINMAK LABS PRIVATE LIMITED, Bldg No. 24/1701, 2nd Floor, KC Arcade, CSEZ P.O., Cochin Special Economic Zone, Ernakulam, Kerala – 682037